Multilingual customer portal with role-based access and a documented integration API.
Customer requests arrived by email and phone and were tracked in personal spreadsheets. There was no shared record of an enquiry, no language parity between the English and Persian sites, and no way for a customer to check status without calling.
A multilingual portal with role-based access replaced the informal process. Content is authored once per language with explicit completeness indicators, requests are stored with a reference number and status history, and an integration API exposes the same records to the internal system.
Software Development
Offline-capable inspection forms and work orders synchronized when connectivity returns.
We can assess your current installation and outline a comparable implementation path.